TopMarkDissertation.com

Basic Engagements conditions

Company Obligations

•  The company is obligated to complete any order that has been paid failure to which a full refund will be issued to the customer
• The company is obligated to inform the customer of need for extra instructions, files, and any other requirement for completion of the order
• The company is obligated to issue refunds as defined in our Refund policy
• The company is obligated to upload completed orders within specified deadline  failure to which refund will be issued as per our refund policy
• The company is obligated to write 100% Original Non-plagiarized papers failure to which a refund will be issued

Custom obligations

• An order is considered completed upon payment. Only paid orders will be assigned to our writers
• The custom should upload materials required to complete the work. If the custom requires sources that  have been used in the paper, that request should be placed together with order instructions

Refund Policy

To ensure that our customers get quality work, we guarantee full refund for any work that does not meet client instructions or that is late. The following is our refund policy:

a)      Quality:

We are strict on quality. While we assure clients of quality work, they must supply the needed resources like instructions, required files, required data etc to ensure high quality. Failure to meet expected quality is subject to refund. The following is the criteria used in assessing and refunding based on quality of the paper:

         i.            Partial mismatch of instructions – 30% Refund

       ii.            Complete mismatch of instructions – 100% Refund

      iii.            Grammar Errors – 10% Refund and free editing and Proofreading

b)      Lateness:

We guarantee our customers quality work submitted on time. Failure to submit our work on time will be subjected to the following refund:

         i.            1-3 hours late – 10% Refund of the Total

       ii.            3-24 hours late – 30% Refund

      iii.            48 Hours late – 50% Refund

     iv.            >48 Hours late – 100% Refund

This is subject to the following which will be considered in issuing the refund:

• Clients pay on time
• Client uploaded needed files on time
• Client responds to writer’s message on time

c)      Plagiarism

We have a strict plagiarism policy that guarantees our customers 100% Non-plagiarized orders. Failure to submit original papers is subject to refund as follows:

• 1-5% plagiarism - No refund if the plagiarism is attributed to sources. 10% Refund if the plagiarism is not attributed to sources
• >5% plagiarism – 100% refund

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